Information
Frequently Asked Questions
Quick answers about ordering, trade accounts, delivery, returns and our products. Can’t find what you need? Call, WhatsApp or email our team.
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Ordering & accounts
Can I open a trade account or a credit account?
Yes. Trade customers can register for a trade account online, and businesses can apply for a credit account using our Credit Application Form. Our account managers can also take orders by phone. Call 028 8675 1515 (Northern Ireland), 048 8675 1515 (Republic of Ireland), WhatsApp 073 7945 1038, or email [email protected].
Do prices include VAT?
You can view prices either including or excluding VAT using the Inc. VAT / Exc. VAT toggle at the top of every page.
Can you supply bulk orders and full project packages for contractors?
Yes. We supply bulk electrical materials for domestic, commercial and industrial projects and deliver directly to site across Northern Ireland and the Republic of Ireland using our own distribution system. For project pricing or large quantities, contact our sales team for a quote.
What are your opening hours?
Our office and team are available Monday to Friday, 8:00am to 5:00pm. The website is open 24/7, so you can place orders online at any time. Orders placed before 5:00pm on a working day are dispatched for next working day delivery across Northern Ireland and the Republic of Ireland.
Delivery & collection
Do you deliver electrical supplies to the Republic of Ireland?
Yes. In-stock items are delivered next working day anywhere in Northern Ireland and the Republic of Ireland on orders placed before 5:00pm, Monday to Friday, supported by our depots in Cashel, Co. Tipperary and Saggart, Co. Dublin. Items not in stock or ordered in for you take 3–5 working days. Delivery is £3.95 / €4.95, and free on orders over £30 / €35 (ex VAT).
How fast is delivery to Great Britain?
Orders to England, Scotland and Wales are delivered in 3–5 working days. Delivery is £3.95, and free on orders over £30 (ex VAT). Items must be under 1.2 metres long, so 3-metre lengths such as trunking and conduit can’t be sent to Great Britain because of courier restrictions. Remote areas such as the Scottish Highlands may take longer. See Delivery Information.
Do you offer click and collect?
Yes. Click & Collect orders are typically ready in 5 minutes from our Cookstown site at 7 Corchoney Road, BT80 9HU.
Do you ship outside the UK and Ireland?
Yes. We ship worldwide via DHL and TNT, with shipping costs calculated at checkout based on weight and destination.
Republic of Ireland orders
Do trade customers in the Republic of Ireland pay VAT?
VAT-registered businesses can buy VAT-free on orders delivered to a Republic of Ireland address. Add your VAT number when you open a Meteor Electrical account; once we have verified it using the EU VIES VAT number validation service, your trade account is set up (trade accounts are subject to approval). Customers who are not VAT-registered pay Irish VAT, added at checkout.
Is there customs or import duty on orders to the Republic of Ireland?
No. Orders ship from our warehouse in Cookstown, Northern Ireland, so goods move to the Republic of Ireland with no customs declarations or customs charges for you to pay. In-stock items ordered by 5pm are delivered next working day by our own vans from our Saggart, Co. Dublin and Cashel, Co. Tipperary depots.
Returns
What is your returns policy?
Unused goods in their original, untampered packaging, with all documentation and in a re-sellable condition, can be returned within 14 days of dispatch. Cable orders are non-returnable because they’re cut to size. Please report damaged goods within 24 hours of delivery. See our Returns Policy.
About Meteor & our products
Who is Meteor Electrical?
Meteor Electrical is a family-run electrical wholesaler with over 40 years of experience, based in Cookstown, Co. Tyrone, Northern Ireland. We supply electrical contractors, electricians and trade buyers across Northern Ireland, the Republic of Ireland and the rest of the UK, with more than 5,000 branded products stocked in our 200,000 sq ft warehouse and depots in Cashel, Co. Tipperary and Saggart, Co. Dublin.
Which brands do you stock?
We stock over 100 electrical brands. Our biggest ranges are Selectric, Kosnic, GARO, Zahler, Olympic Fixings, Unicrimp, Deligo, Live Electrical, C.K Tools, PEMCO, Marshall-Tufflex, Knightsbridge, Gewiss and Aurora. See all brands.
Do you provide LED lighting design?
Yes. Our team includes lighting designers who create bespoke LED lighting schemes for commercial, industrial and domestic projects. Contact us with your drawings or requirements.
Still have a question?
Our team is here Monday to Friday, 8am–5pm.